PRIVACY POLICY FOR LEVEL UP RESULTS & RESULTS by Twyla

This Privacy Policy is effective as of 1/1/2025 and applies to all services provided by RESULTS by Twyla.

INFORMATION WE COLLECT

Personal Information:

Name, email address, phone number, mailing address

Age, gender, fitness goals, health conditions, injury history

Payment information and billing details

Emergency contact information

Health and Fitness Data:

Workout performance metrics and progress tracking

Body measurements, weight, and fitness assessments

Photos and videos submitted for form checks, success stories or progress documentation

Health questionnaires and fitness evaluations

Technical Information:

Device information, IP address, browser type

Login credentials and account access information

Video call recordings when consent is provided

Usage data and platform interaction metrics

HOW WE USE YOUR INFORMATION

Service Delivery:

Create personalized workout programs and nutrition guidance

Provide virtual training sessions and coaching support

Track your progress and adjust programs accordingly

Communicate about appointments, program updates, and health tips

Business Operations:

Process payments and manage billing

Respond to customer service inquiries

Send program updates and educational content

Improve our services and develop new offerings

Legal Compliance:

Comply with applicable health and safety regulations

Respond to legal requests when required

Protect against fraud and unauthorized access

INFORMATION SHARING

We do not sell, rent, or trade your personal information to third parties.

We may share information with:

Service Providers:

Payment processors for billing purposes

Video conferencing platforms for virtual sessions

Cloud storage providers for secure data backup

Email marketing platforms for program communications

Legal Requirements:

When required by law or legal process

To protect the safety of you or others

To investigate fraud or security issues

Business Transfers:

In connection with a merger, sale, or transfer of business assets

DATA SECURITY

We implement appropriate security measures to protect your information:

Encrypted data transmission and storage

Secure payment processing systems

Regular security audits and updates

Limited access to personal information on need-to-know basis

Password-protected accounts and two-factor authentication options

VIDEO SESSIONS AND RECORDINGS

Virtual Training Sessions:

Sessions may be recorded for quality assurance and your reference

You will be notified before any recording begins

You have the right to decline recording

Recordings are stored securely and may be ket for up to 7 years

Form Check Videos:

Videos you submit are used solely for fitness coaching purposes

Videos are stored securely and not shared without consent

You may request deletion of submitted videos at any time

YOUR RIGHTS AND CHOICES

Access and Updates:

Review and update your personal information

Request copies of data we have about you

Correct inaccurate information in your account

Communication Preferences:

Opt out of marketing emails while maintaining service communications

Choose frequency of program updates and tips

Update contact preferences at any time

Data Deletion:

Request deletion of your account and associated data

Note that some information may be retained for legal or business purposes

Deletion requests processed within 7 business days

HEALTH INFORMATION PROTECTION

Medical Disclaimer:

Our services are for fitness and wellness purposes only

We are not medical professionals unless specifically licensed

Always consult healthcare providers for medical concerns

Health Data Handling:

Health information is treated with extra security measures

Shared only with your explicit consent

Used solely for program customization and safety

CHILDREN'S PRIVACY

Our services are not intended for children under 18

We do not knowingly collect information from minors

Parental consent required for participants under 18

INTERNATIONAL USERS

If you are located outside [YOUR COUNTRY]:

Your information may be transferred to and processed in [YOUR COUNTRY]

We comply with applicable international privacy laws

You consent to cross-border data transfer by using our services

COOKIES AND TRACKING

We use cookies and similar technologies to:

Remember your login information and preferences

Analyze website usage and improve user experience

Provide personalized content and recommendations

You can control cookie settings through your browser preferences.

THIRD-PARTY LINKS

Our platform may contain links to third-party websites or services

This privacy policy does not apply to external sites

We recommend reviewing privacy policies of linked sites

POLICY UPDATES

We may update this privacy policy periodically

Changes will be posted with updated effective date

Continued use of services constitutes acceptance of changes

Significant changes will be communicated via email

DATA RETENTION

We retain your information for as long as:

Your account remains active

Required for service delivery

Necessary for legal compliance

Typically 1 month after account closure

PROFESSIONAL SCOPE AND LICENSING DISCLOSURE

Massage Therapy Disclaimer:

I am not acting as a licensed massage therapist in these virtual fitness programs. The services provided are strictly fitness coaching, exercise instruction, and wellness guidance.

While no professional massage therapy services are offered, these programs may include self-care tips, techniques, and educational content that incorporate self-massage and self-administered bodywork practices. These are provided for educational and wellness purposes only.

If you require professional massage therapy services, please consult with a licensed massage therapist in your area.

Scope of Services:

The services provided include:

Virtual fitness coaching and exercise instruction

Core strengthening and movement guidance

Wellness and lifestyle coaching

Educational content related to fitness and health

Self-care techniques including self-massage and bodywork instruction

The services do NOT include:

Professional massage therapy or bodywork

Manual therapy techniques performed by a practitioner

Physical manipulation or hands-on treatment by a professional

Medical diagnosis or treatment.

Client Responsibility and Choice:

By participating in these programs, you acknowledge and consent that:

Any self-massage or self-administered bodywork techniques are provided for educational purposes only

You are solely responsible for choosing whether to follow any self-care guidance provided

You will use your own judgment and listen to your body when practicing any techniques

You understand the difference between educational self-care content and professional therapeutic services

You will discontinue any technique that causes pain or discomfort

You will seek appropriate licensed professionals for services outside this scope

Professional Boundaries:

All services are provided within the scope of fitness coaching and wellness education only

No therapeutic massage or professional bodywork will be provided

You understand the limitations of virtual fitness services

Self-care techniques are taught for your independent use and practice

Consent Acknowledgment:

By enrolling in and using these virtual fitness services, you confirm that you understand and agree to these professional boundaries, scope limitations, and your responsibility in choosing to follow any self-care guidance provided.

RETURN AND REFUND POLICY

No Refund Policy:

There are No refunds under any circumstances. You may pause your membership for a maximum of 6 months as a one-time courtesy, transfer credits to another person, exchange for another program or product, or forfeit your sessions. Please see free trial programs to explore our programs in more detail before purchasing.

Cancellation Policy:

Monthly Programs:

Cancel anytime through your personal training app

See this link for guidance: How to manage your membership

Level Up Results and Results by Twyla will not administer any refunds from our end

Cancellation takes effect at end of current billing cycle

No refunds for partial months already billed

In-Person or Virtual Individual Sessions:

24-hour cancellation policy required

Sessions cancelled with less than 24 hours notice forfeit payment

Emergency cancellations considered for credit on case-by-case basis

SPECIAL CONSIDERATIONS FOR FITNESS SERVICES

Injury Prevention:

We collect health information to ensure safe exercise prescription

You are responsible for disclosing relevant health conditions

Stop exercise and seek medical attention if you experience pain or discomfort

Progress Tracking:

Photos and measurements are used solely for progress documentation

You control what information you choose to share

All progress data is kept confidential

Emergency Situations:

Emergency contact information may be used in urgent situations

We may contact emergency services if we believe you are in immediate danger

This use is limited to genuine emergency circumstances

CONTACT INFORMATION

For privacy-related questions or requests:

Email: ready@levelupresults.com

Phone: (781) 697-7331

Address:102 Pine Street Waltham, MA 02453

To exercise your privacy rights or file complaints:

Contact us using the information above

Response time: 5 business days

You may also contact relevant privacy authorities in your jurisdiction

CONSENT

By using our virtual and In-Person fitness services, you consent to:

Collection and use of information as described

Transfer of data for service delivery

Communication regarding your program and account

You may withdraw consent at any time by contacting us or closing your account.

This privacy policy is designed to be comprehensive while remaining accessible. Please contact us with any questions about how we protect and use your personal information.